Policies & SHIPPING
SAVED prides itself on maintaining and supporting sustainable, cruelty-free cashmere, working with herders with over 2,000 years of tradition behind them.
Our goats are never sheared, but hand combed, a more timely but gentler method of collecting the precious fibers that go into all of our pieces. Each goat yields approximately 300 grams of raw cashmere of which only 60% is the soft down which is ready to spin.
The cashmere itself is naturally organic, from goat herds that roam in Mongolia. We work with a small collective of families who have been herding for generations in the Central and Western provinces. The goats are well treated and loved.
We use only the highest quality Mongolian cashmere. It is 100% First Grade, ranging between 16.4 to 16.7 microns.
We have several pieces that maintain the natural color of cashmere and any pieces that are dyed use dyes that are 100% Azo-free.
For our production, we are particularly pleased to partner with a predominantly women-owned and operated business. We utilize a variety of production methods, from machine knit to hand knit, which is specified in the description of each piece. Even the machine knit pieces require a significant amount of hands-on interaction, so there will always be a measure of “handmade” in each piece we make.
For items that are not immediately available Please allow 8 - 12 weeks for production and delivery.
SAVED New York offers free ground shipping for all orders shipping within the continental U.S.
For international orders, please email info@saved-ny.com for a quote.
RETURNS & EXCHANGES
All sales are final.
If you are not satisfied with your purchase, returns are accepted on select items for store credit within 10 business days and must include a receipt. Credit is good for one year from the date of issue. Items must be intact and must be documented for shipping insurance claims. We do not offer restocking fees however customers will be responsible for the return shipping costs.
To initiate a return please contact us at info@saved-ny.com.
All antique merchandise is sold “as is”.
Returns, exchanges, and cancellations are not accepted on special orders.